The best prices are always online and you can book up to 5pm on the day before you want to travel – just bring the printout or show on your phone when you board the coach.

    When purchasing your ticket, you can select either a 'Period Return' or 'Day Return'. With a Day Return, the outbound and return journey must be made on the same day. For a Period Return, the return journey must be within 28 days of the outbound journey.

    RailAir coaches pick up passengers at Heathrow terminals 2, 3 and 5 (depending on the specific route).

    RailAir does not serve the Heathrow Central Bus station.

    For more information, please check RailAir Timetables.

    No, do not offer concessionary travel to holders of 16-17 Saver and Network Railcards. offers concessionary travel to holders of Railcard (including the Senior Railcard) with the exception of the 16-17 Saver and Network Railcard.  For full details of Railcards and eligibility please visit

    To purchase at concessionary prices, please select 'Railcard' from the Select Passengers drop-down (leaving 'Adult' set to zero as shown).

    Please note: you must have your Railcard with you when you travel, and be able to present it to the Driver. 

    No, ENCTS Concessionary bus passes are not accepted on our RailAir coach services.

    At the driver's discretion, RailAir will aim to accommodate your booking if you are running late through no fault of your own. However, customers with bookings for a specific departure would be given priority, and you may have to wait for a later service. 


    All customers have a generous luggage allowance of two pieces per person (up to 30kg) which is automatically included free of charge and will be carried securely in the luggage compartment of the coach. 

    Expecting to carry a bit extra? we’re happy to accommodate additional pieces of luggage at only £5 per item when selected during booking.  

    Unfortunately, any item that cannot be lifted easily and safely in and out of the coach's luggage compartment by our staff may be refused. Please ensure that sharp objects are securely packaged along with bicycles to ensure no damage is caused to other property.

    In addition to the luggage compartment, you can also take one piece of soft hand luggage onto the coach (max 10kg) and this can be stored either under a seat or in the overhead compartment.

    For Bank Holiday services, please check the timetable shown under 'Routes & Timetables' on the website. Further information can also be found on our RailAir Facebook and Twitter pages.

    Bookings & Tickets

    When booking your ticket, you only need to select the number of people travelling with a railcard in the passengers drop down-down 'Railcard' (leaving 'Adult' set to zero as shown) Please note we do not accept 'railcards' on our RA3 service.

    When booking your ticket you only need to select the number of people travelling with a railcard in the passenger type box 'Railcard (ID Required)' and ensure other passenger type are reduced to zero in the box.

    On boarding the coach, please ensure you present your railcard to the Driver.

    No, the change can only be made to dates and times on the original route/service you have booked. All changes are subject to availability on your required journey.

    Firstly, please check your spam/junk folder(In Gmail, please check the promotion folder). If your email has not been received and you have created an account, please log in on the website, select Manage My Bookings, select the booking, and download a PDF of your tickets.

    screenshot of download ticket button

    If you cannot find your email, please contact us so that we can provide assistance.

    Early Bird tickets at a special discount can be purchased a minimum of 2 calendar months in advance of travel. These tickets are non-refundable. Tickets can only be amendable if you purchase the flexi-book add-on at the time of purchase. If you did purchase flexi-book add-on, then simply sign in into your account to select and amend your booking.

    On booking, you will receive an email containing your tickets, booking reference number and a receipt. We do not provide tax receipts for our online e-tickets as VAT is not applicable on RailAir coach services.

    No, BritRail Passes are not accepted on our RailAir coach services.

    28 Day Season tickets are available from and can be found under 'Book Tickets' > 'Season Tickets'. Season tickets are valid on specified route for one in each direction each day for the period of validity. The start date must be specified on purchase.

    Yes, offers reduced prices for Railcard holders. Please bring your Railcard with you when you travel with us. To purchase a Railcard, please visit

    Bookings are not amendable unless you have purchased the Flexi-book add-on at the time of purchase. At the driver's discretion, subject to seat being available, we would attempt to accommodate late arrivals and missed connections.

    When you have completed your booking, in a few moments the tickets for your outbound and return journeys will be emailed, along with a receipt. This email will have your journey details as well as your unique booking reference number. Please print out your e-ticket or present it on your mobile device when boarding. Please ensure the QR Code is visible as the driver will need to scan this.


    Tickets are available on-board. However, for the best prices we recommend that you purchase your ticket in advance from our website to guarantee your seat booking.


    We accept standard and motorised wheelchairs. This is to ensure that it is safe to operate the wheelchair access lift and that the wheelchair can be safely positioned on the coach. The combined weight of the customer and the wheelchair must not exceed the maximum weight capacity of the wheelchair lift (max. 300kg). Unfortunately we are unable to accept mobility scooters on these services. 


    Yes, providing you can safely get into a seat or have a helper with you who can provide assistance if needed. Your wheelchair must fold away neatly and be able to be stored safely in the luggage hold below. Please be aware that owners of larger wheelchairs, particularly motorised wheelchairs should check before booking that we can accommodate your wheelchair type. For further details, please visit our accessibility page.


    Yes, all these stations are wheelchair accessible. For further details and phone numbers to arrange assistance, please visit

    Yes, offers reduced prices for Railcard holders, including the Disabled Persons Railcard. Please bring your Railcard with you when you travel with us.

    To purchase a Railcard please visit

    Yes, your wheelchair will be safely secured in the vehicle, allowing you to remain in the wheelchair for the duration of the journey.

    All of our coaches are equipped to carry one person using a wheelchair at a time. We recommend that you visit to reserve your seat and guarantee the best prices. Tickets are available from the driver but are sold subject to space being available. For further details, please visit our accessibility page.

    Yes, on all of our coaches.

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