Frequently Asked Questions
Q. Do I need to purchase a ticket in advance?
Q. I purchased my ticket online. When will I receive my ticket?
Q. How long are period return tickets valid for?
Q. Do I need to reserve spaces on the coach?
Q. Can I change my travel dates after I have made my booking?
Q. What service operates on Bank Holidays?
Q. Can wheelchair users travel on RailAir?
Q. Can I use my National Concessionary Bus Pass for free travel?
Q. Are season tickets available on RailAir?
Q. What luggage am I allowed to bring on board?
A. We advise that the luggage you carry should not exceed normal airline allowances. Any item that cannot be lifted easily in and out of the coach's under-floor compartment by our member of staff may be refused on grounds of safety. Sharp objects should be covered and bicycles will be accepted so long as they are suitably packaged (wrapped or boxed) to prevent damage to other passenger property.
Q. Is my BritRail Pass valid on RailAir?
Q. Can I get a VAT or tax receipt for my e-ticket?