Frequently Asked Questions
Q. Do I need to purchase a ticket in advance?
Q. I purchased my ticket online. When will I receive my ticket?
Q. How long are period return tickets valid for?
Q. Do I need to reserve spaces on the coach?
Q. Can I change my travel dates after I have made my booking?
Q. What service operates on Bank Holidays?
A. Concessions are only available to holders of valid 16-25, Senior, Disabled and HM Forces Railcards.
Q. Can wheelchair users travel on RailAir?
Q. Can I use my National Concessionary Bus Pass for free travel?
Q. Are season tickets available on RailAir?
Q. What luggage am I allowed to bring on board?
Q. Is my BritRail Pass valid on RailAir?
Q. Can I get a VAT or tax receipt for my e-ticket?